Outsourced Help Desk
We offer comprehensive, turnkey outsourced services to customers requiring a full service Call Center or Tier 1 Help Desk Support.
Our Outsourced Help Desk solutions allow your organization to benefit from the most highly qualified and certified technical staff anywhere — without having to worry about recruiting, training and fulfillment, and other related tasks.
HDOS provides far more than just remote support staff; we actually deploy an entire help desk support infrastructure which includes:
•Knowledgeable, certified, US-based in-house staff
•24x7 coverage capability
•Online live support
•Online live support chat capabilities
•Team leader and project manager provided
•Complete trouble ticket tracking and reporting solution
•Web-based incident reporting and status tools for end users
•Optional shared operational control with your in-house help desk team
•On-site escalation support available
•Automatic email updates to your staff with embedded satisfaction surveys
We have the people, skills, and certified experience to provide a comprehensive help desk outsourcing solution — empowering you to concentrate on running your business, not your network.
We offer comprehensive, turnkey outsourced services to customers requiring a full service Call Center or Tier 1 Help Desk Support.
Our Outsourced Help Desk solutions allow your organization to benefit from the most highly qualified and certified technical staff anywhere — without having to worry about recruiting, training and fulfillment, and other related tasks.
HDOS provides far more than just remote support staff; we actually deploy an entire help desk support infrastructure which includes:
•Knowledgeable, certified, US-based in-house staff
•24x7 coverage capability
•Online live support
•Online live support chat capabilities
•Team leader and project manager provided
•Complete trouble ticket tracking and reporting solution
•Web-based incident reporting and status tools for end users
•Optional shared operational control with your in-house help desk team
•On-site escalation support available
•Automatic email updates to your staff with embedded satisfaction surveys
We have the people, skills, and certified experience to provide a comprehensive help desk outsourcing solution — empowering you to concentrate on running your business, not your network.