SERVICES
Tier 1 - Help Desk Outsourcing:
Having access to a knowledgeable, first line customer support consultants is key when it comes to helping users resolve their issues quickly, large or small, that are limiting their productivity. We provide world-class Tier 1 Help Desk services specifically geared toward your government agency's unique needs. For accountability purposes, let us be your eyes and ears apart from upper tier service contactors.
Mentoring/Training Services:
Customized mentoring/training programs - on-site or off-site workshops - Small Group Customer Service Training Classes
Invite our SDI/HDI Certified staff trainer to conduct your next customer service/mentoring training sessions. HDOS offers proven on-site training workshops for delivery at your location or off-site training in our Washington DC facility. We will work with managers to determine the best format for your particular environment. Our programs feature an interactive presentation delivered in a classroom format for up to 25 attendees per workshop. The benefit of this style is that your team members enjoy the workshops and retain the message longer. Our delivery methods subscribe to the notion that adults improve performance by hearing, seeing and doing.
Short Term Project Teams:
Do you have a short term project that requires a dedicated team but no one on staff available to take on the task? Contact us. We provide teams to come in and get the job done. Examples, Asset Management task - collecting and recording hardware/software asset information, removing and excessing old hardware, assisting with deployment activities. Contact us to discuss your short term needs.